General Terms and Conditions of Sale

These general terms and conditions of sale (the "Terms") are those of Londer SRL, with registered office at Boulevard de l'Europe 34, 1420 Braine-l'Alleud, Belgium, registered with the Crossroads Bank for Enterprises under number BE 1043.616.664 ("Londer"). Contact: contact@londer.be.

They apply to all offers, quotes, orders, services and sales by Londer: IT services, hardware sales, web and software development, maintenance and recurring contracts.

The client is either a business (any person acting in the course of a professional activity) or a consumer (any natural person acting for private purposes). Where the rules differ, the article says so.

Order of precedence of documents: (1) the quote or contract signed by the parties; (2) for projects, Londer’s general project terms and the specification (cahier des charges); (3) these Terms. The client’s own general terms do not apply unless Londer accepts them in writing.

Signing a quote, confirming an order in writing or paying a deposit constitutes acceptance of the Terms. The French version is the only legally binding version.

Quotes are valid for 30 calendar days from their date of issue, unless stated otherwise.

Prices are in euros. For businesses, prices exclude VAT; Belgian VAT of 21 % is added at the rate in force. For consumers, the prices communicated include VAT.

Prices shown on the website are indicative starting rates. The final amount depends on the complexity of the work, the time actually spent and any hardware required. A quote or estimate is given before any work starts.

Any travel costs are stated in the quote or announced before the intervention.

If the price of hardware rises at the supplier between the quote and the order, Londer informs the client before ordering; the client may then drop the part concerned at no cost.

The order is firm once the client signs the quote or confirms it in writing.

Unless stated otherwise, a 30 % deposit is due on ordering. Hardware is ordered once the deposit is received. The balance is payable as set out in the quote or, failing that, on delivery or at the end of the intervention.

Unless stated otherwise on the quote or invoice, invoices are payable by bank transfer within 30 calendar days of the invoice date.

Businesses: any invoice unpaid on its due date bears, automatically and without formal notice, late-payment interest at the rate set by the Belgian Act of 2 August 2002 on combating late payment in commercial transactions, plus a fixed compensation of 10 % of the amount due, with a minimum of €50. An invoice must be disputed in writing within 14 calendar days of receipt.

Consumers: in case of late payment, Londer sends a first reminder free of charge. If the invoice is still unpaid 14 calendar days after that reminder (a period starting on the third working day after it is sent), the following are due: late-payment interest at the reference rate plus eight points referred to in the Act of 2 August 2002, and a fixed compensation of €20 if the balance is €150 or less, €30 plus 10 % of the amount due on the portion between €150.01 and €500, or €65 plus 5 % of the amount due on the portion above €500, capped at €2,000. The consumer is entitled to an equivalent compensation if Londer fails to meet a payment obligation towards them.

If an invoice remains unpaid eight calendar days after a written formal notice, Londer may suspend its services, the access provided and support until payment, without this being a breach attributable to Londer.

Intervention and delivery times are indicative, unless the quote contains a firm written commitment. A delay caused by the client (missing items, access not provided, late approval) extends the time accordingly.

Businesses: a reasonable delay justifies neither cancellation of the order nor compensation.

Consumers: if the agreed time is exceeded, the consumer may ask Londer in writing to perform within a reasonable additional period; failing that, they may end the contract and be refunded the sums paid for the part not performed.

The client provides in good time the information, content, access and authorisations required, and names a contact person.

The client is responsible for backing up their data before any intervention, unless the backup is expressly part of the service ordered.

The client warrants that they hold the licences and rights for the software, content and equipment entrusted to Londer.

Hardware sold remains the property of Londer until the price is paid in full, including interest and costs.

Risk passes to the client on delivery. For a consumer, it passes when they take physical possession of the hardware.

Hardware sold to a consumer: the consumer benefits from the two-year legal guarantee of conformity from delivery (articles 1649bis and following of the former Belgian Civil Code), which they exercise with Londer. Any manufacturer’s commercial warranty comes on top.

Hardware sold to a business: the hardware is covered by the manufacturer’s warranty, on the manufacturer’s terms. Londer assists the client with the process but gives no warranty of its own on components.

IT services (troubleshooting, configuration, maintenance): Londer has a best-efforts obligation. A defect attributable to Londer and reported in writing within 30 calendar days of the intervention is corrected free of charge.

Web and software development: deliverables conform to the quote and, where applicable, to the specification. Non-conformities reported in writing within 30 calendar days of delivery are corrected free of charge.

These warranties do not cover defects caused by abnormal use, a modification or intervention by a third party, third-party software or services, or failure to follow Londer’s instructions. They do not limit the consumer’s statutory rights.

Recurring contracts are concluded for the term stated in the quote. Unless stated otherwise, they then continue month by month and may be terminated in writing with 30 calendar days’ notice.

Businesses: monthly offers carry a minimum commitment of three months; if terminated earlier, the balance of the minimum period remains due. Annual contracts are payable in advance, unless agreed otherwise.

Consumers: after the renewal of a fixed-term contract, the consumer may terminate it at any time, without compensation, with one month’s notice.

Cancelling an intervention less than 48 hours before the appointment leads to 50 % of the planned amount being invoiced. If Londer cancels within the same period without a legitimate reason, the consumer is entitled to an equivalent compensation.

Businesses: deposits paid for specially ordered hardware are not refundable. Businesses have no right of withdrawal.

Consumers: for a contract concluded at a distance or away from Londer’s premises, the consumer has 14 calendar days to withdraw without giving a reason, from the conclusion of the contract for a service and from receipt for goods. They do so by a clear statement sent to contact@londer.be; a model form is provided on request. Londer refunds the sums received within 14 calendar days.

If the consumer asked for the service to start during the withdrawal period, they pay for the part already performed. The right of withdrawal does not apply to services fully performed with their prior express consent, to goods or content made to their specifications or clearly personalised, to software unsealed after delivery, or to urgent repairs they expressly requested at home.

Londer’s liability is limited to the amount invoiced for the service concerned. Londer is not liable for indirect damage such as loss of business, loss of profit or service interruption.

Londer is not liable for a loss of data where the client did not make the backup for which they are responsible (article 6).

These limitations do not apply in case of fraud or gross negligence by Londer, nor in case of death or personal injury. They do not limit the consumer’s statutory rights.

Deliverables produced for the client (source code, graphic work, content) are assigned to the client after full payment.

Londer keeps its rights in its pre-existing tools, methods, libraries and reusable components, for which the client receives a right of use as needed for the deliverables. Third-party components and open-source software remain subject to their own licences.

Londer may mention the work among its references, unless the client objects in writing.

Each party keeps confidential the other party’s non-public information that it learns in the course of the service, and uses it only to perform that service. This obligation continues after the relationship ends.

Londer processes the personal data of its clients and contacts to manage the relationship, perform the services and meet its legal obligations, in accordance with Regulation (EU) 2016/679 (GDPR) and Belgian law. Details are in the privacy policy published on the website.

Where Londer accesses personal data on behalf of a client (work on their systems, hosting, maintenance), the client remains the controller and Londer acts as processor, on the client’s instructions; a data processing agreement is concluded where the law requires it.

Anyone may exercise their rights (access, rectification, erasure, objection) by writing to contact@londer.be, and may lodge a complaint with the Belgian Data Protection Authority.

Neither party is liable for a failure due to an event beyond its control that it could not reasonably foresee or avoid, such as a network or power outage, unavailability of a supplier or hosting provider, a cyberattack, a strike, an epidemic or a natural disaster. Performance is suspended for the duration of the event; if it lasts more than 60 calendar days, either party may end the service concerned, the work already done remaining due.

If a clause of the Terms is void or unenforceable, the other clauses remain in force.

The applicable version is the one in force on the date of the quote or, failing that, of the order. Electronic exchanges (e-mail, electronic signature) count as writing and as evidence between the parties.

Belgian law applies. In case of a dispute, the parties first seek an amicable solution.

Businesses: failing agreement, the courts of the judicial district of Brabant wallon have exclusive jurisdiction.

Consumers: the competent courts are those designated by law. The consumer may also contact, free of charge, the Belgian Consumer Mediation Service (www.mediationconsommateur.be).