General Terms and Conditions of Sale

Article 1 — Scope of application

These General Terms and Conditions of Sale apply to all services and sales carried out by Londer SASPJ, unless expressly stated otherwise in an offer, quote, or contract signed between the parties. Any order or signature of a quote implies the client's unconditional acceptance of these Terms. The French version is the only legally binding version.

Article 2 — Quotes and estimates

Quotes are valid for 30 calendar days from the date of issue. All prices are exclusive of VAT. Londer is subject to the VAT exemption regime (art. 56bis Belgian VAT Code). Prices displayed on the website are indicative starting rates ("from"). The final amount depends on the complexity of the intervention, the time actually spent and any equipment required. A precise quote is provided on request or communicated before any intervention. Londer reserves the right to adjust its rates in the event of changes in supplier costs, with prior notice to the client.

Article 3 — Orders and deposits

All orders are firm and binding on the client. Unless otherwise stated, a deposit of 30% is due upon signature of the quote. The balance is payable according to the terms of the quote or, failing that, upon delivery.

Article 4 — Payment

Invoices are payable within 30 calendar days. Any late payment shall automatically and without prior notice result in: (i) late payment interest at the legal rate (Act of 2 August 2002); (ii) a fixed compensation of 10% of the amount due, with a minimum of €50.

Article 5 — Deadlines

Intervention deadlines are indicative and do not constitute a firm commitment. No reasonable delay shall justify the cancellation of the order or a claim for compensation.

Article 6 — Ownership and transfer of risks

Goods remain the property of Londer until full payment (retention of title clause — art. 7:90 Belgian Civil Code). Risks are transferred to the client upon delivery.

Article 7 — Warranty

Article 8 — Maintenance and recurring contracts

Contracts are concluded for the duration specified in the quote. A minimum commitment of 3 months applies to monthly plans. Early termination results in invoicing of the remaining minimum period. Annual contracts are payable in advance unless otherwise agreed.

Article 9 — Cancellation and withdrawal

Deposits on ordered hardware are non-refundable. Cancellation of an intervention less than 48 hours in advance: 50% of the planned amount will be invoiced. The 14-day right of withdrawal does not apply to B2B relationships. For consumers (B2C), it does not apply to services already commenced with the client's prior agreement or to personalised digital content.

Article 10 — Liability

Londer's liability is limited to the amount invoiced for the service concerned. Londer is not liable for indirect damages (loss of revenue, data loss, service interruption). The client is solely responsible for backing up their data before any intervention.

Article 11 — Intellectual property

Deliverables produced as part of web development (source code, designs, content) are transferred to the client upon full payment. Londer retains the rights to its pre-existing tools, frameworks, and reusable components. Londer reserves the right to mention the project in its portfolio, unless the client requests otherwise in writing.

Article 12 — Personal data protection

Londer only processes data strictly necessary for the performance of its services, in accordance with the GDPR (EU Regulation 2016/679) and Belgian law. Such data is not shared with third parties without the client's consent. For any questions: contact@londer.be.

Article 13 — Force majeure

Londer cannot be held liable for any failure resulting from circumstances beyond its control (network failure, strike, supplier unavailability, pandemic, natural disaster, etc.).

Article 14 — Disputes

In the event of a dispute, the parties undertake to seek an amicable solution. Failing that, the courts of the judicial district of Brussels shall have sole jurisdiction. Belgian law applies.